Support

  • What’s included in the IMVIO Kit?

    Each IMVIO lens Kit includes an IMVIO iPhone Case, one fisheye lens, one wide-angle lens, and one lens case with a carabineer hook. 

    • How do I use my IMVIO Kit?

    Please visit our User Guide section to learn more.

    • Why is the kit so affordable?

      By focusing on a solely e-commerce presence, IMVIO is able to cut the retail margin, to provide high-quality products at unmatched prices.

      • Are IMVIO lenses difficult to use?
        IMVIO lenses are very easy to use, thanks to a screw fit system that perfectly aligns with your iPhone’s camera.
        • Can I use the flash on my iPhone with the IMVIO lenses?

          Our design allows you to take amazing pictures with the available lighting. The lenses are not designed to work with the built-in iPhone flash.

          • Can I use another iPhone case?

            The IMVIO lens kit is designed to work as a unit. It does work with all the IMVIO iPhone case. The case provides constant protection to both your device, and the lenses. It cannot be used with another case company.

            • How can I EXCHANGE an order?

                You may return or exchange your items within 30 days:

                  1. Send the item to: "IMVIO, 821 Traction Ave, Apt 104 Los Angeles CA 90013"
                  2. We will refund the order once we receive the package.
                  3. Then place a new order for the right item.

                    Contact Support@imvio.com for more help.

                    • How can I RETURN an order?
                        1. Send the item to: "IMVIO, 821 Traction Ave, Apt 104 Los Angeles CA 90013"
                        2. We will refund the order once we receive the package.

                          Contact Support@imvio.com for more help.

                          • How do I track my order?

                            You will receive an email confirmation once the order is placed. When your order ships, you will receive an email with tracking information. Make sure to check your Junk/Spam folder if you do not see the messages. You can track your item with your tracking number, by clicking here.

                            • How can I get in Contact with the IMVIO team?

                            Support: support@imvio.com

                            Sales Department: sale@imvio.com

                            Marketing / Collaboration: fun@imvio.com